Reflection Management Style Essay

The achievement of an organization depends on the effective management of the administrative team. The information obtained throughout this course for the management styles, good and poor qualities, and the different scenarios which managers may encounter will be reconnoitered. The results of a management quiz taken at the beginning of this course along with the results from a current quiz will be compared and the differences clarified. The course has enlightened the roles of management in the health organization and the extent of the accomplishments the management teams involvement can contribute. The management methods and styles reflect on an individual’s interpersonal and intrapersonal assessments of him or herself. A manager needs to analyze his or her goals within an organization to implement the motivation of others within an organization. As a manager, a person must realize that there will be conflicts, victories, and obstacles that may hinder his or her ideas or goals for the company. A consistent analyzes of an organization will assist in making the changes needed for success. Realizing that all managers are human, and human error may occur is a quality that managers and others need to consider. The best quality a manager can have is to be open-minded to ideas from others, be humble, and compassionate. In the health care industry there is an abundance of burnout, therefore for managers to reduce this in his or her organization she or he must be aware of the signs and implement a course of action to assist in the reduction. The motivation versus engaged is one of the valuable areas to consider when overseeing an organization. Engaged employees are more productive, focused, loyal, and contribute to the organization as a whole (Buchbinder, 2012). When individuals are involved in company decisions this assists in less burnout and turnover in the employees. One of the poorest qualities in a management team is not getting the input from the employees prior to making a vast change within an organization. The manager must be aware of how the employees feel about the change and compute the information to understand if the change is beneficial for the organization. However, some changes need to occur even though the employees do not encourage the change. This is why the manager needs to know how to relay the information  diplomatically, the reasons, how the change will be implemented, and the benefits of the change. If the manager does not inform the staff of what, why, or how then the organization could have devastating results in any scenario. Managers realize there are many scenarios to different areas of the organization. There is not a one-size-fits-all solution for organizational challenges. The plan of implementation must be customized to the group affected. The culture of most organizations is substantially diverse. This is why managers need the skills to understand, the knowledge to analyze scenarios, and the will to implement change. However, the manager is only as good as his or her employees. Results from the first management quiz displayed the need for improvement in team management (Center T. M., 2014). The challenge of realizing that others goals may not be the same as yours is a challenge, but realizing the needs of others and listening can assist in overcoming this obstacle. The results from the current quiz did not veer much from the first (Center M. , 2014). The skills of team management are an area needing the most improvement, and over time this will occur with practice and doing follow through will developing skills. Learning and overcoming challenges are important is a manager’s duties. Managers are always developing his or her professional lives, as well as his or her personal life. Self-motivation will assist in overcoming obstacles in one’s life. Managers are a valuable part of any organization, but without the skills to organize, motivate, and implement changes his or her contribution may hinder success in the organization. A person needs to realize the diversity in his or her employees, the culture of an organization, and the different scenarios he or she may encounter. Development of good qualities can assist in managing others. Some of these qualities include being open-minded, compassionate, and being humble. Developing skills in team management and motivation of others is a valuable asset to any manager. If managers understand the culture of an organization and relay this information effectively to the employees, the organization benefits from all venues encountered. References Buchbinder, S. B. (2012). Chapter 3 Management and Motivation. Introduction to Health Care Management, 2e, 2, 444-448. Jones and Barlett Publishers. Center, M. (2014). Qiuz Results 8-9-14. The Management Center. ManagementCenter.org. Retrieved August 9, 2014, from http://managementcenter.org/quiz/results/3013 Center, T. M. (2014). Quiz results 07-11-2014. The Management Center. ManagementCenter.org. Retrieved July 11, 2014, from http://managementcenter.org/quiz/results/2628

Sociology paper Essay Example | Topics and Well Written Essays - 250 words

Sociology paper - Essay Example Because of their physical strength of men believe that they are more competent than women. This attitude has been persistent in world history and religion and culture have always tried to reinforce this belief. The female sex is perceived to be weak and feeble, and this becomes the cornerstone of sexism. For this reason women face more domestic violence than men (Brinkerhoff, Lynn, Suzanne & Rose, 2008). The belief is so ubiquitous that from childhood the same attitudes are inculcated in children and this is how it has become a social problem. It is very important to identify sexism as a problem and only then a solution can be prescribed. The education system can play a key role in it. Children should be taught at a very early age that men and women are equal. Role play exercises can be sued to break the stigma about particular jobs being more ‘female’. Also gender discrimination laws should be made stronger so that punitive action can repel sexist practices from

Business Letter Essay Example | Topics and Well Written Essays - 750 words

Business Letter - Essay Example However, I am very confident that these damages are not due to mishandling. In line with this, I am requesting you to look into this matter. In order to handle customer complaints, I would also like to gain an assurance from you that immediate delivery of replacements will be undertaken. Statement of Purpose: After conducting a thorough investigation and analysis, this report aims to recommend possible solution to the human resource problems faced by the Roanoke Branch of Pheonix Advertising. Pattern of Organization: This informal report will utilize the "cause and effect" approach. The human resource problems of the branch will first be identified followed by their causes. This approach is necessary as this will become lay the foundation on how identified problem will be solved. Outline I. Causes of Low Employee Morale A. Heavy workload 1. Increasing demand from customers 2. Low manpower B. Low compensation 1. Unpaid overtimes 2. Less than average salary levels C. Rejection of creative efforts 1. Acceptance solely based on directors, account supervisors, and executive 2. Lack of artist discretion D. Lack of motivation 1. No sense of belongingness to the company 2. Lack of rewards and incentives II. Recommended Solutions to Boost Employee Performance A. Employee empowerment 1. Include the artists in discussions 2. Give the artists more discretion B. New compensation package 1. Industry rates 2. Pay for overtimes C. Non-monetary rewards 1. Recognitions for job well done 2. Spa and Leisure packages for accomplishments

Megacities in Asia Assignment Example | Topics and Well Written Essays - 250 words

Megacities in Asia - Assignment Example The slum owners aspire to get better houses, healthcare, infrastructure and social cultural facilities. The citizens are concerned with the general hygiene, how tax payers’ money is being used and the crime rates. The landowners on the other hand, are concerned with the financial loss and encroachment (Ruparel 2013). The residents of Mumbai are likely to benefit from the low cost houses that will be on offer once the redevelopment is completed. They are also set to benefit from the infrastructure that Dharavi will be offering. E.g. Recreation amenities, healthcare facilities, better infrastructure, including the railway line and the roads, this will make the city to be more accessible. The redevelopment of Dharavi will reduce the crime rates as most of the slum dwellers will get employed in the new marketplaces. The quality of life in the city of Mumbai will improve after this project is finally completed. The pollution from the slum will be highly reduced and this will reduce the rate at which diseases are spread and generally lead to a better living conditions (Ruparel 2013). There also plans to build several schools that will impart knowledge to both the slum dwellers as well as the residents of

Strategy quality managment in SABIC Essay Example | Topics and Well Written Essays - 3500 words

Strategy quality managment in SABIC - Essay Example Custom Technology Solutions (CTS, 2006) describe strategic management as ‘a combination of strategy formulation and strategy implementation’ (P.5). Saudi Basic Industries Corporation (SABIC), Saudi Arabia’s largest corporation is a global leader in the manufacture of chemicals, fertilizers, plastics and steel. The Saudi government is the majority shareholder with a 60 percent stake with the balance of shares distributed among the Gulf Co-operation Council (GCC) countries of the Middle East. It has a major presence in Asia particularly the Asia-Pacific region, North America, Europe and Africa in addition to the Arabian Peninsula [Figure 1] (Asia Pacific News, 2008). Established in 1976, SABIC has a broad range of assorted merchandise encompassing ‘basic and intermediate chemicals, polymer resins and polyesters, fertilizers, metals and industrial gases -primary building blocks for products’. These are found in the conglomerate’s 21 manufacturing firms employing over 16,000 employees globally (Al-Abdulgader, 2007). The demand for petrochemical products has increased globally thus ensuring SABIC future growth prospects are bright being one of the largest producers in the world with a rich natural source in Saud Arabia (Jaroudi, 2007). SABIC petrochemical production has subsequently quadrupled over the last fifteen years surpassing 45 million tonnes while aiming at raising the production to over 100 metric tonnes by 2015 (Thomasson, 2007). The company’s expansion plans targets the emerging Asian growth economies of China and India. In China, the country’s enormous expansion and development has meant it is unable to meet its demand for polyolefin resins thus needing 34 percent imports, which puts the Chinese market on top of SABIC agenda. According to SABIC’s country manager for China, Lee Lam Lee,

Evaluation Report Essay Example | Topics and Well Written Essays - 2500 words

Evaluation Report - Essay Example As practice based learning is linked to the learning activities that require application of theories in a practical work scenario; it provided me the insight of the workplace which could not be achieved by sitting in a lecture room. Cherry et al. (2005) proposed that effective communication is the core of nursing profession. Keeping this in mind I have tried to analyze my communication skills developed, as part of the training session, by issuing handover reports to the nurses on the next shift. I have also made an effort to appraise the level of improvement in my listening skills. Through reflection I tried to summarize my personal and professional development during training. It is a process in which nurses’ team delivers the information about the patient’s care to other nurses normally as the shift changes. It usually focuses on the nursing care plan (Smith, 2004, p.4). Continued reflection on my experience enabled me to assess that handover is one beneficial way of communicating with other nurses. Through handovers nurses are better able to conceive the patient’s condition. Before this work based learning experience I used to make disorganized handovers but by the end of this shift I have witnessed several handovers instructed by the senior nurses and now I am proficient enough to develop a concise hand over in time. During my experience as a trainee nurse, I have seen nurses making unstructured handovers that were a total waste of time as they indicate patient’s information in a biased manner. The time assigned to submit a hand over was usually limited. Attendance was also mandatory at the time of handovers. According to me the current handover practice was efficient as I never witnessed the time of handover process changed. Handovers also formulates a way for personnel education and debriefing (Jones & Bourgeois, 2006, p.155).Nurses used to exchange handovers informally thus

Crm Banking Sector Essay Example for Free

Crm Banking Sector Essay A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end effectiveness of CRM strategies in the banking sector in India by studying the customer perception of CRM initiatives. This is an empirical research which is descriptive in nature and relied mainly on primary data collected through a structured questionnaire to study the perception of Indian customers. Findings: Banks operating in India have failed to impress their customers on their CRM efforts. Various CRM initiates and dimensions measured in this study report unfavorable response. This under-performance has occurred in spite of technological developments and new processes in place Practical implications: The findings will have useful implications for Banks operating in India in order to think in line with the customers’ response. The study emphasizes the importance of retaining profitable customers for a lifetime and the growing importance of CRM in order to better satisfy customers in the Indian Banking Industry. Originality/value: Crucial aspects pertaining to CRM in the Indian banking sector had been under-researched and the aim of the present study is to have a broadened investigation of the CRM initiatives adopted by Indian banks. The study provides a discussion on the concept of CRM in the Indian banking sector and proposes recommendations to assist the banking sector on how to nurture profitable, long-term relationships with the customers Volume:01, Number:04, August-2011 www. theinternationaljournal. org Page 1 1. Introduction In today’s banking environment, it is becoming difficult to build and maintain strong and lasting relationships with customers. In fact, the challenges of building strong customer relationships have become even greater for banks with the emergence of e-business, diffusion of innovations and agile new competitors in the banking sector. The introduction of Customer Relationship Management has provided banks with a driving philosophy, a reoriented information system and a communication tool that helps to create invaluable and knowledge based relationships. Therefore, banks are developing a continuing long-term business relationship with customers and they are shifting their focus from market share to mind share of customers. The literature review has focused on the importance of CRM in the banking sector and the importance of maintaining profitable relationships with banking customers, which in turn leads to profitability through customer loyalty. Close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected customers. Accordingly, this paper will aim to investigate important attributes which customers value as far as customer relationships in the Indian banking sector is concerned. No doubt, considerable literature on CRM is available worldwide but there is limited research throwing light over the importance of CRM in the Indian banking sector. Therefore, the paper reviews pertinent literature on CRM in the banking sector. Then, the methodology employed to collect and analyse data is outlined. Then the findings are discussed, implications are described and the paper further makes strategic recommendations towards enhancing customer relationships in the Indian banking sector. Directions for future research are also proposed in the arena of customer relationship management and banking sector. 2. The Indian Banking Sector and CRM The economic reforms initiated by the Government of India roughly about a decade ago have changed the landscape of several sectors of the Indian economy [1]. The Indian banking sector is no exception. The economic reforms have also generated new and powerful customers (huge Indian middle class) and new mix of players (public sector units, private banks, and foreign banks). The emerging competition has generated new expectations from the existing and the new customers. The new rules of competition require recognition of the importance of consumers and the necessity to address the needs through innovative products supported by new technology. Perceptions and expectations of the customers have undergone a sea change, with the innovative and modern banking services offered to the customers. This necessitates banks to include a customer-oriented approach whereby they build, maintain and manage longstanding relationships with their profitable customers in order to gain sustainable competitive edge. 3. Conceptual background Over the past two decades, the literature has argued that businesses across all sectors will have to change their approach to marketing, which should now be carried out through relationships, networks, and interactions [2, 3, 4, 5, 6, 7]. Such a marketing approach is very Volume:01, Number:04, August-2011 www. theinternationaljournal. rg Page 2 different from the more traditional one based on transactions affecting the Four Ps (product, price, place and promotion). 3. 1. CRM in the Banking sector Customer relationship management (CRM) has been as important to the banking industry at the start of the 21st century as it has been to any other industry. Many banks have used CRM tools to acquire more customers and to improve relationships with them. A key aspect in banks embracing technological platforms and delivery systems is the impact this will have on bank-customer relationships. Therefore, in order to achieve banking excellence, meeting customer needs and offering innovative products is not sufficient in itself. The balance between relatively high costs of relationships with customers and the need to maintain profit growth needs to be finely tuned, if marketing is not to revert back to a transactional paradigm [8]. Likewise, increased customer expectations have created a competitive climate whereby the quality of the relationship between the customer and the institution has taken a greater significance [9, 10]. The development of effective customer relationships is widely advocated as a key element of marketing strategies in the service sector (Ennew, 1996). Therefore a binding and long-term customer relationship seems to be necessary for many banks to react to the changed conditions and to guarantee the continuity. For many customers, a strong banking relationship is as vital as any other business relationship they maintain. This gives CRM-driven banks an advantage in that customers want the benefits of a solid relationship. Common benefits for customers of banks using CRM include wider access with branch locations, Internet and ATMs; access to service and support; discount credit rates and enhanced savings; and other customization opportunities. Attracting new customers should be viewed only as an intermediate step in the marketing process. Developing close relationships with these customers and turning them into loyal ones are equal aspects of marketing. Thus relationship marketing ought to be perceived as attracting, maintaining, and in multi service organizations, enhancing customer relationships [12, 13, 14, 15]. Another important facet of CRM is customer selectivity. As several research studies have shown not all customers are equally profitable for an individual company [16]. 3. 2. Role of Service Providers in the Banking Sector Although CRM has become widely recognized as an important business approach, there is no universally accepted definition of CRM. Swift defined CRM as an ‘enterprise approach to understanding and influencing customer behaviour through meaningful communications in order to improve customer acquisition, customer retention, customer loyalty, and customer profitability’ [17]. Kincaid viewed CRM as ‘the strategic use of information, processes, technology, and people to manage the customer’s relationship with your company (Marketing, Sales, Services, and Support) across the whole customer life cycle’ [18]. Parvatiyar and Sheth defined CRM as ‘a comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company and the customer [19]. 3. 3. Customer Loyalty, Customer Retention and Customer Relationships Customer satisfaction and loyalty are some key elements of business success and profitability. The more satisfied the customer, the more loyal the customer and the more Volume:01, Number:04, August-2011 www. theinternationaljournal. org Page 3 durable the relationship. And the longer this lasts, the more profit the company stands to make and the higher the market share. Getting existing customers to provide referrals should be one of the effective ways to add new business [20]. A referral from a customer can often open the gates and allow a salesperson access to previously unreachable prospects. Huntley found that when the quality of relationship is high, customers are more willing to recommend the sellers offerings to colleagues and they purchase more from the seller [21]. Maintaining high-quality relationships with customers appears to increase their willingness to provide referrals [22]. Customer satisfaction and loyalty are highly correlated [23], but they form two distinct constructs [24]. Customer satisfaction with a bank relationship is a good basis for loyalty [25, 26], although it does not guarantee it, because even satisfied customers switch banks [27]. One important reason for switching is pricing [28, 29]. Hence, banks have launched customer loyalty programmes that provide economic incentives. Although the effectiveness of loyalty programmes has been questioned [30, 31, 32], research has shown that they have a significant, positive impact on customer retention and share of customer purchases [33, 34]. In a similar vein, Reinartz and Kumar suggest that customers can be grouped according to share-of-wallet and profitable lifetime duration, and that each customer group should be targeted with a specific strategy [35]. By adopting such a customer focused strategy, organisations can maximise the lifetime value of each customer by anticipating needs and offering timely solutions [36]. Likewise, according to Hartfeil, ‘Products are not profitable; customers are, and we analysed our customer base, segment by segment, we found that each required a different strategy to maximize its profitability to the bank [37]. For instance, every customer (both business and personal) is assigned to a banker at National Australia Bank Ltd whereby bankers are required to actively manage their portfolios according to volume of business, interest margin spread, fee income, profitability, customer retention, and the acquisition of new customers [38]. While ample literature is available on generic CRM today, hardly any information is forthcoming on the gains from CRM initiatives in the Indian banking sector. There is scarce literature on how the customers respond to the CRM measures adopted by the banks. This research has attempted to study the customer perceptions pertaining to the CRM initiatives adopted by the banks in India. Thus it helps to investigate the front-end effectives of CRM strategies in the banking sector. 4. Research Methodology This is a descriptive study using primary data collected through an experience survey. The data collection instrument used was a 3-part structured questionnaire using a 5-point Likert Scale. Part-1 was pertaining to the relationship building aspect of CRM and it had 19 questions which were framed using the relevant variables identified from literature review. Part-2 focused specifically on the interaction with the customer service representatives. Part-3 was concerned with customer perceptions on complaint handling and his/her behavioural intentions. Necessary demographic details were also collected to serve as categorizing variables. Prior to data collection, a pilot test was conducted to ensure comprehensiveness, clarity and reliability of the questionnaire. The pretesting of the questionnaire was done among 10 customers randomly, resulting in some minor modifications of the wordings of some survey Volume:01, Number:04, August-2011 www. theinternationaljournal. rg Page 4 items. The method used to administer the questionnaire was through a personal interview so as to obtain more accurate, reliable and valid information and to make the respondents at ease by maintaining a social rapport with them. The target population to be sampled was the individual customers of the Indian banking sector. Owing to the need for a relatively large sample size while at the same time keeping the research costs down, the sample size of this study amounted to 150 customers and the quota sampling technique was adopted based on the net profit and market share figure as shown in Table-1 below.